STORE POLICIES
CUSTOMER CARE
At Boathouse, we’re committed to making your experience as seamless and comforting as our fragrances. We ship anywhere in the U.S., processing and dispatching every order within 1–3 business days. Orders over $100 qualify for free shipping, and for all others, shipping costs are $7.95. You’ll receive a tracking number the moment your package leaves our island studio.
Every bottle is nestled in eco-friendly, recyclable packaging designed to protect your order and delight you when it arrives. If anything ever falls short of your expectations, we offer hassle-free returns within 30 days, just let us know, and we’ll refund you (minus shipping). Thank you for letting us share a little piece of island calm with you. If you ever have questions or need assistance, reach out to us using our contact form. We’re always here to help.
PRIVACY & SAFETY
Your privacy matters to us. Any personal information you share, whether it's your name, email, shipping address, or payment details, is used solely to process your order and provide the best possible service. We never sell or share your information with third parties, and all transactions are securely encrypted for your protection.
If you're ever unhappy with your purchase, we want to make it right. We accept returns within 30 days of delivery and are happy to issue a refund (minus shipping costs). For questions about your order or concerns about your information, feel free to contact us anytime.
We’re here to make your experience safe, easy, and enjoyable, every step of the way.
WHOLESALE INQUIRIES
We love partnering with shops that share our values of intentional living, natural beauty, and thoughtful design. If you're interested in carrying Boathouse products in your boutique, we’d be honored to connect.
All of our fragrances are handcrafted in small batches on San Juan Island. We offer wholesale pricing with a case minimum of 4 units per scent. To open a wholesale account, simply provide a valid reseller permit and a little information about your shop.
For more details or to get started, reach out to us or use our FaireDirect link located in our Wholesale tab!
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
AfterPay
Klarna
Offline Payments
COOKIE POLICY
We use cookies and similar technologies to enhance your shopping experience, remember your preferences, and improve our website’s performance. Cookies help us understand which pages you find most useful, so we can continue to offer the calming, seamless experience you expect from The Boathouse. You can choose to disable cookies in your browser settings at any time—though some features of the site may not work as smoothly without them.
EMAIL POLICY
You can rest easy knowing we comply with the General Data Protection Regulation (GDPR). When you subscribe to our newsletter or create an account, we’ll only use your email to send you order updates, special offers, and the occasional island-inspired story. You can unsubscribe or update your preferences at any time by clicking the link at the bottom of any email or by contacting us. We’ll never share your email with third parties without your explicit consent.
ACCESSABILITY STATEMENT
We’re committed to creating an inclusive and welcoming online experience for all visitors. At The Boathouse, we believe beauty and calm should be accessible to everyone.
If you are having difficulty accessing any part of our website, or if you have suggestions for how we can improve accessibility, please reach out to us. We’re happy to assist and always working to improve.
Thank you for being here.